In a poignant case, it was the insistence of the nursing team that she found a homeless patient her family living in Manaus. She stayed in the hospital for months and without any sort of document, she vacillated between moments of mental confusion and clarity.
In another episode, another woman with a gunshot wound spent five years and two months in the hospital. During this time, specialists were mobilized to reduce her difficulties as much as possible – they even adopted a tablet to make it easier for the patient to communicate with other people.
Stories with this emotional charge marked the routine at Galileo State General Hospital and elevated the unit to one of ProSide’s most successful humane care experiences.
The 54-year-old charitable entity will end its hospital administration on October 14, after seven years of service in the Para state government. 850,000 consultations were performed at the Galileo Unit, which has played a backup role as a reference for cases of orthopedic injuries and bone lengthening surgeries.
“Galileo is today an example of how important management is in successfully providing services to society, particularly when it comes to public health,” summed up Rogerio Kuntz, Pró-Saúde’s chief operating officer.
“Certainly, a Bara citizen has access to a high-quality, humane and efficient service, which is recognized not only by the people they serve, but also by international institutions through the certifications they have obtained,” he added.
The director cited a survey conducted by Datafolha – one of the most respected institutes in the country – where 9 out of 10 people in Galileo approved of the service they received.
It is precisely because of this management standard, Koontz noted, that in the event of an epidemic, the hospital has been able to play a very important role for the service network – between April and June 2020 and March and April 2021, it was completely modified to serve patients suffering from this epidemic. COVID-19.
It contained 96 infirmary beds and 10 in intensive care units, where more than 300 patients were able to restore their lives through the work of 300 specialists from Pró-Saúde.
Lucas Giraldi, the hospital’s physician and technical director, said the pandemic has brought challenges to the unit. “We have been able to change the entire hospital’s healthcare profile with the agility needed to meet the urgent need to care for Covid patients,” he said.
“Every life re-established at the hospital, particularly during the pandemic, has demonstrated the professionals’ commitment to the Proside Mission shared by everyone in the unit: caring for people’s lives,” added Alan Ferreira, director of care.
Hospital Director Thiago Zacchi stresses the importance of the work these specialists have developed in the unit over the years that the unit was run by Pró-Saúde.
“In this moment of course closing, we look back and see the effort, commitment, challenges overcome and results achieved by everyone who has been here over the past seven years. A special thank you to all the managers and former employees of HPEG, who have left their mark on the management of the unit and helped build the A model of excellence ”, emphasizes the director.
A respected hospital in the health field
The administration elevated Galileo to the strategic importance of the service network. Today, the hospital boasts the country’s highest quality certification, accredited with distinction, awarded by the National Accreditation Organization (ONA).
For those who don’t know, it is a non-profit organization that works alongside the International Society for Quality in Healthcare (ISQua), in promoting quality in health in countries such as the US, UK, France and Canada.
Galileo was also the first public hospital in Brazil to receive, in 2019, the prestigious Seal of the National Program of Quality (PNQ), awarded by the Federal Council on Nursing (COFEN).
“The corporate governance processes implemented by Pró-Saúde have strengthened and given greater consistency to the internal processes, which has resulted in us being honored with awards,” emphasized Paula Azevedo, Director of Core Quality and Patient Safety (NQSP). “Here, when we admit the new professionals, we do not make them enter Galileo, but Galileo can enter their hearts.”
During his tenure, Pró-Saúde devised many measures to humanize care at Galileo – many of which had national repercussions and inspired other hospitals to improve patient satisfaction.
Game therapy allowed an orthopedic patient to take care of physiotherapy rehabilitation with the help of a video game. “We were able to associate rehabilitation exercises with video game movements. In other words, we transformed a moment with the potential for tension into an enjoyable and stimulating exercise,” said Paulo Vitor, Physiotherapy Coordinator.
On Project Anchor, a team made up of doctors, nurses, nutritionists and other professionals began training family members with guidance on changing dressings, changing bed positions, medication schedules and some other simple but necessary measures.
During the pandemic, the ability to create humanitarian actions has also been highlighted. The virtual visit, through video calls between patients and families, also set the course for Galileo.
For Lydiana Souza, Humanization Supervisor, “The presence of a family member is important during hospitalization. Therefore, the virtual visit helped reduce the suffering of being away from the family, reduce anxiety and preserve the emotional bond of the patient.”
Other measures have also worked to reduce stress, such as Cine Galileu, who promoted film sessions for hospital patients, and virtual music therapy.
The promotion of environmental awareness and closeness to the community led Galileo to carry out many social activities in Belém. Workshops held in the network of schools near the hospital, the creation of a sustainable gym for patients, a course for elderly caregivers and a “next step” project that adapted shoes to patients undergoing orthopedic elongation therapy, are some of the countless examples.
“Through the interaction, it was possible to develop innovative ideas that contributed to the realization of the three pillars of sustainability: economic, social and environmental,” Jaab Lopez, Support Coordinator, noted.
In 2019, the sustainable culture led the hospital to receive the “Healthy Care Climate Challenge” award, being one of the five green and healthy hospitals (green and healthy global hospitals) that have worked to reduce greenhouse gases (non-energy), among 117 participating units with Entries from all over the world.
Hospital Administration Hospital Galileu Pró-Saúde Saúde
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