70% of HSBC employees have a home office in the UK

April 7, 2021 | 12:29 p.m.

One of the clearest signs of change from the epidemic is that about 1,200 employees in the UK will work permanently from home, according to HSBC.

United, one of Britain’s largest unions, has revealed that 70% of the bank’s 1,800 call center employees, based in England, Wales and Scotland, have never offered to return to work.

Although dozens of companies are rapidly integrating hybrid work and reducing office space, HSBC’s decision to bring a portion of its staff permanently based in the home surpasses most competitors that take a mixed approach.

He told United Reuters that these changes, in fact, could lead to long-term welfare problems if not managed properly.

An HSBC UK Spokesperson noted that HSBC UK is discussing with their contact center colleagues who serve retail customers about ways in which they can provide flexibility in the workplace while at the same time ensuring that the way they work meets the needs of your customers.


Unite said it would pay HSBC employees 300 300 (approximately 4 4,414.75) a year if they worked from home, as a fee to cover additional costs such as higher bills for heating and electricity.

According to Dominic Hooke, national president of the union, changes in the contract for 70% of those who choose the ‘home office’ are being finalized with the teams, and those who accept it are only waiting to go to the HSBC offices for training.

A quarter of employees turned down the offer because at least a quarter of them wanted to work in the office, while 5% of workers wanted to return to the office permanently.

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HSBC and other UK banks have begun to reduce office space, with employees often working from home

HSBC has already closed a call center in Swansea, South Wales since the outbreak. Its remaining two main call centers are in Leeds, north of England and Hamilton, Scotland.

Hooke said the union was widely supportive of the change because it was voluntary, but warned that other banks should not force employees to stay at home if they did not want to, as well as asking employees to make sure they did not feel isolated and derived.

“HSBC is at the forefront of this. It’s really good if the rights of volunteers and people are protected, ”he said.

In that sense, he pointed out that after a year in these conditions “it does not look so bad”, but after five, it may feel different.

With Reuters information

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