a Unimed Teresina It was held at the beginning of this January Ceremony of handing over certificates for the third session Network upgrading program. This event, which was held in the cooperative hall, brought together system managers and dozens of representatives from the operator's accredited units.
at that time, Unimed Teresina He praised the accredited network's commitment and excellence in providing high-quality services to beneficiaries. Certification is a means of recognizing continuous efforts to improve the quality of services provided based on standards of safety, comfort and customer experience.
“Here we are again feeling very satisfied with a new cycle of our provider network qualification program. This program aims to strengthen the partnership between the Unimed Teresina system and its providers. We are always looking for quality for our beneficiaries,” he said. Dr. Newton Nunes Filho (CRM 2419), President of Unimed Teresina.
Hey Network upgrading program Its purpose is to strengthen the partnership between the service provider network and the operator, through visibility, quality, business appreciation and positive customer experience. For Clínica Ultra-X Director, Charles Veloso, Unimed Teresina makes a difference through certification: “This shows our commitment and dedication to our customers and the constant search to always improve service and customer satisfaction. Our customer,” he said. States.
Service providers are evaluated along three dimensions in the certification:
protection: Infrastructure, organization of care and support processes, legal security, recruitment, certification and accreditation;
comfort: A comfortable care environment that provides facilities for patients and their families;
Customer experience: Level structuring processes to improve the experience during your journey within the organization.
a Unimed Teresina In the third cycle of network qualification assessments, Hospital services and multi-specialty clinics were re-evaluated and diagnostic imaging services and psychiatric and rehabilitation clinics were evaluated for the first time.
For UDI representative, José Reynaldo, this recognition is of great importance for providing excellent and outstanding service to customers: “We are very happy, satisfied with this initiative by Unimed to do this great work. This is important because every day the customer is more demanding, so Clinics have to keep up with developments and the primary health care department always does.
In total, 28 units It has been ratified In the third session Unimed Teresina Network Qualification Program.
