Caixa Econômica Federal already offers a payroll loan for Brazil Aid More than 20,000 contracts were signed on the first day of accreditation alone. However, for those who concluded the contract and regretted it, there is still the possibility of canceling it.
To do this, simply request the cancellation through the same channel in which the order was made. If the beneficiary cancels within 7 working days of the date the funds are made available, there will be no fees.
Caixa also informs that to cancel, you must have Total contract value on your account on the date you request cancellation.
Those who charter social program shipment through Caixa have submitted the application through physical agencies, Casas Lotéricas or by caixa team app.
How to cancel an Auxílio Brasil loan through the application?
If the contract was made by CAIXA Tem, the beneficiary can cancel through the application itself. See step by step:
- Open the application and go to “Consignado Auxílio”;
- Then choose “My Contracts” (click on the desired contract);
- Select Contract Information and click Request Cancellation.
If the loan is presented in the lottery or correspondents, you will have to go to an agency for cancellation.
How to recover app password?
If you lose or forget your Caixa Tem password, there is a process to recover and create a new one. Follow step by step:
- Access the Caixa Tem app (Android or iOS), and click “Recover Password”;
- Enter CPF in the indicated field, select the option “I am not a robot” and click “Continue”;
- Password recovery instructions will be sent to the email you have already registered;
- Access your registered email, and click “Link to reset credentials”;
- Follow the instructions and create a new password. It must be a number of at least six digits, it cannot be the same as your CPF number, contain repetitions or be your date of birth;
- Click Continue to validate the process and log in to the application with the new password.
