disclosure
I am you Now a new channel to serve the public WhatsApp. By number (61) 99155-4663, you can request information and clarify doubts about the air transport service in the country. The automated service operates 24 hours a day and responds to key issues relating to regulated passengers and customers. Interaction with attendees is available every day, from 8 a.m. to 8 p.m.
The goal is to facilitate citizens’ access to information. Among the expected benefits are speed in service, increased convenience, resource savings, increased accessibility, and better user experience.
The new channel is another option, among those already offered by the agency via telephone and internet, for information on topics of interest to passengers, civil aviation professionals and other regulated parties, such as baggage rulesrights and obligations, reimbursement, travel changes, boarding documents, regulations, licenses, access to systems, among others.
The tool is a quick resource for resolving doubts, but if the user understands that his question has not been thought through or if he wishes to make a complaint, complaint, suggestion or compliment, the report will be recorded by the attendant on the Fala platform. Oriented to Anac’s Technical Areas for Analysis and Response.
Specific complaints about problems with airlines should be directed directly to the companies or through Consumer.gov.br. Anac monitors applications registered on the platform, as well as the National Consumer Secretariat, attorneys general, public defense attorneys, public ministries and courts of justice.
How can I talk to Anac over WhatsApp?
Save the number (61) 99155-4663 in your cell phone contact list and start a conversation. The service operates with automated information 24 hours a day. While on call it is possible to speak with the team of attendants, available every day, from 8 am to 8 pm.
If you prefer, access the agency’s other service channels:
- ANAC website: the site collects content on the main topics on the passenger page and the organized page;
- Tel 163: Free call, available in Portuguese, English and Spanish. Working hours are from eight in the morning until eight in the evening every day.
- electronic chat: 24-hour automation and human assistance every day, from 8 am to 8 pm;
- Internet: Register orders via the Fala.Br platform.
CAUTION: Anac is not communicating WhatsApp To request passwords or documents. If you receive this type of message, do not reply. If you have doubts about the authenticity of the content, find one of the agency’s official service channels.
