president TimAlberto Griselli, during an interview with Estadão/Broadcast that the operator will begin to exclude customers from whom they have received hello mobile, in this case, those that are considered inactive. The executive did not say the exact number of dismissals, but confirmed that the procedure will begin this month and end at the beginning of next year.
TIM will disable fonts: see who will be affected
In short, the Numbers to be canceled by TIM They are the people who do not use the line and do not recharge. “For us, it doesn’t make sense to keep those who don’t use the line, recharge or generate value in the base,” Griseli said. According to him, the user’s cancellation policy adopted by the operator is different from that of Oi.
Read more: How to Access Free Cellular Internet on Vivo, TIM, Claro and Veek
TIM’s decision to cancel fonts is similar to the actions it took Alive which announced last week that it would terminate 3 million clients. The number represents 25% of the total 12 million users acquired by Oi Móvel.
TIM has received 17 million visits from Oi. Therefore, if this “cleaning” is multiple, as in Vivo, the reduction in the customer base may reach 4.2 million lines. It is important to emphasize that all dismissals of inactive users will be carried out in accordance with the standards established by the National Telecommunications Agency (Anatel).
Oi operators criticize for lack of information
The new wave of cutbacks in operators also stems from the billionaire feud that occurred between them. This year, Oi sold its mobile networks to TIM, Vivo and Claro. The signed agreement amounted to 16.5 billion Brazilian riyals. However, the companies want a discount of about R$3.2 billion.
The reason was the non-compliance with some operational and financial obligations by Oi, which denies the criticism of the operators. The company is accused of inflating its customer base, including the number of people who have stopped recharging postpaid lines or even paying bills for some time.
The TIM chief also spoke about the arrival of 5G. According to him, the signal coverage improvement strategy is in satisfactory progress, which puts the operator ahead of other companies in the sector.
Photo: Alison Nunes Calazans/Shutterstock
