Last weekend, hundreds of Ryanair holidaymakers left Eindhoven Airport without their bags, due to major problems with the new baggage handling company Skytanking. The situation occurred when the company was unable to transport the luggage on time due to a lack of staff, leading to a delay in delivery.
According to Gijs Vrenken, spokesman for Eindhoven Airport, Ryanair made the decision to board and take off its flights so as not to further compromise schedules. As a result, luggage from eleven delayed flights ended up being handed over to passengers.
Previously, until the beginning of this year, Ryanair flights at the airport were operated by Vigo, which serves other airlines in the region. However, Ryanair has opted to switch to Skytanking. According to Nile TimesIn addition to the difficulties faced by passengers, the situation has caught the attention of the authorities.
The Dutch labor inspectorate confirmed it was investigating Skytanking, though it did not disclose the specific reasons for the investigation or its expected duration. A spokesman for the inspectorate confirmed that the carrier received a formal warning in June about working conditions at the company.
Reports suggest that staff shortages at Skytanking have become critical, with staff coping with the increased workload. Internal sources have suggested that overworked colleagues are abandoning their roles, while new hires are being poorly trained, compromising safety standards in baggage handling.
This series of problems highlights the importance of effective baggage handling management, especially during times of high tourist demand. Ryanair passengers at Eindhoven Airport not only faced the frustration of travelling without their bags, but also the uncertainty of whether they would be delivered once they reached their destination.
